Terms & Conditions
General
1. “Seller”: Master Meubel N.V., having its registered office at Steenweg op Diest 111, 2300 Turnhout, Belgium, registered under company number 0427.129.503, operating under the commercial names Master Meubel and Master Interior.
2. “Buyer”: any natural person or legal entity who accepts a quotation from the Seller and/or purchases one or more product(s) in-store or via the Seller’s webshop.
3. “Terms and Conditions”: the present general terms and conditions of sale.
4. These Terms and Conditions apply to all quotations and sales issued by the Seller. Unless otherwise agreed in writing and explicitly approved by the Seller, the Buyer is deemed to have expressly and irrevocably accepted these Terms and Conditions.
5. Obvious material errors (such as typographical or printing errors) in brochures, quotations, price lists, offers, or other communications may be corrected by the Seller prior to the conclusion of the agreement without liability. After conclusion, corrections require the Buyer’s consent, without prejudice to the consumer’s statutory rights.
6. The Seller processes all personal data of past, current, and prospective customers confidentially and in accordance with applicable data protection legislation. Customers may access, correct, modify, or delete their data at any time, as described in the privacy policy available online or upon request.
7. The invalidity of any provision shall not affect the validity or enforceability of the remaining provisions.
8. All agreements are governed exclusively by Belgian law. For consumers, the competent court is determined by the Belgian Code of Economic Law. In case of dispute, the courts of Turnhout have jurisdiction. For legal entities, the UN Convention on Contracts for the International Sale of Goods (1980) is expressly excluded.
Quotations and order confirmations
9. A sale is concluded once the Buyer has signed the quotation or confirmed it via email and the Seller subsequently accepts the order by issuing an order confirmation or invoice.
10. A deposit of 40% of the total invoice amount is required for each order. The order will only be placed with the supplier upon receipt of this deposit.
11. The Buyer may modify or cancel the order free of charge within 5 days after conclusion of the sale. After this period, a cancellation fee of 50% of the invoice amount will be due, reflecting actual costs and commitments to suppliers.
12. The Seller reserves the right to refuse or cancel an order for objective or legally justified reasons without owing compensation. Any amounts already paid will be refunded.
Prices and payment terms
13. Prices may be changed at any time until the Buyer has accepted the quotation.
14. All prices are stated in euros and include VAT. Additional costs will be clearly indicated on the invoice.
15. The total amount due is that stated on the order confirmation and invoice. Payment must be made no later than the day before delivery. For bank transfers, proof of payment must be provided by that date.
16. Ownership of the goods remains with the Seller until full payment is received. Risk transfers to the Buyer upon delivery or possession.
17. In case of late payment, interest of 1.75% per month will be charged on the outstanding amount, without prejudice to consumer protection laws.
18. Discounted products cannot be returned or exchanged, except for online purchases where statutory withdrawal rights apply.
Delivery
19. Orders may be delivered, installed, shipped, or collected, as chosen by the Buyer.
20. Delivery times for non-stock items are indicative only and not binding, as they depend on suppliers. The Buyer will be informed once a definitive delivery date is known.
21. If delivery is postponed at the Buyer’s request after goods are ready, full payment becomes immediately due, and storage fees of 1.5% of the invoice amount per 15-day period will apply.
22. If delivery is postponed within 5 days before the agreed delivery date, a fixed fee of €185 may be charged.
23. If delivery cannot take place due to the Buyer’s fault (e.g., absence, lack of access, no proof of payment), a second delivery attempt may incur a €185 fee.
Waranty & liability
24. The Seller guarantees that goods comply with applicable specifications at delivery and are fit for normal use. The Seller is not liable for defects caused by normal wear and tear, improper installation, misuse, negligence, abnormal conditions, or improper storage. Showroom models are sold “as is.”
26. The Buyer must notify the Seller of any defect as soon as possible and no later than 2 months after discovery. Defects appearing within 2 years are presumed to have existed at delivery unless proven otherwise. After 2 years, the Buyer must prove the defect existed at delivery.
27. The legal warranty period is 2 years from delivery or first delivery attempt. The Seller’s liability is limited to repair, replacement, price reduction, or reimbursement. Indirect or consequential damages are excluded. Total liability shall never exceed the invoice amount, except in cases of intent, gross negligence, or personal injury.
28. The Buyer is liable for any damage caused to showroom goods.
Webshop
29. In addition to the above provisions, the following apply to online purchases.
30. The Buyer may withdraw from the purchase within 14 days of receipt by returning the goods in original condition and packaging, at their own expense.
31. The Buyer is liable for any reduction in value due to excessive handling.
32. The Seller will refund payments within 14 days after receipt of returned goods, excluding delivery costs.
Gift Vouchers
33. Gift vouchers are valid for 1 year from purchase.
34. A one-time extension of up to 1 month is possible, subject to a fee of 10% (minimum €15), deducted from the voucher value.
35. Vouchers are non-refundable and cannot be exchanged for cash.
36. Returned goods paid with vouchers will be refunded via voucher.
37. Lost or damaged vouchers will not be replaced.
38. Vouchers cannot be used to purchase other vouchers.
39. Misuse may result in cancellation.
40. Voucher purchases are final and excluded from the right of withdrawal.
Interior Design Services - Master Plan
41. These provisions apply to interior design services provided by the Seller.
42. A binding agreement is formed upon signing.
43. 30% of the total price is due after delivery of the first design; subsequent phases are invoiced upon completion.
44. Cancellation by the Buyer results in a fee of 50% of the remaining contract value.
45. The Seller is not liable for delays due to force majeure or Buyer-related issues.
46. The Seller may terminate the agreement at any time, refunding payments for undelivered services.
47. The Buyer must cooperate to ensure timely execution.